Shipping Policy

What is the total delivery time for my order?

All orders are processed in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

Here are the shipping charges and speed of delivery for domestic deliveries:

Delays might occur during peak season.

Which locations do you deliver to?

We ship all orders to anywhere in the Indonesia—even Papua, Sulawesi and Kalimantan.

What locations are eligible for same-day delivery?

If you are located in Jabodetabek your order can be delivered on the same-day start from IDR 30,000. Make sure to select same-day delivery option at the time of check out.

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

What should I do if the tracking number I receive is not working? 

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

You may log into our dispute management portal, mark the item as damaged and upload a picture of the damaged item. Once your request is received, our delivery agent will pick up your package. Alternately, you could contact our customer service team.

What are the shipping timelines for international delivery?

International orders will arrive in 30-90 business days from the receipt of your order. You will receive shipping estimates at the time of checkout.

What duties and taxes apply?

Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.

How can I return the item?

Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.

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