Return Policy

We accept refunds and exchanges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  1. Product with obvious signs of use
  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  3. Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at grin@aski.co.id.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at grin@aski.co.id and send your item to: PT Astra Komponen Indonesia (attn. Customer Service) Jl. Raya Mayor Oking Jaya Atmaja, Karang Asem Bar., Kec. Citeureup, Kabupaten Bogor, Jawa Barat 16810.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.

Shipping

To return your product, you should mail your product to: PT Astra Komponen Indonesia (attn. Customer Service) Jl. Raya Mayor Oking Jaya Atmaja, Karang Asem Bar., Kec. Citeureup, Kabupaten Bogor, Jawa Barat 16810.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over IDR 300,000, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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Address

Jl. Raya Mayor Oking Jaya Atmaja, Karang Asem Bar., Kec. Citeureup, Bogor, Jawa Barat 16810

Whatsapp Us

0852-1812-0006

Email Us

grin@aski.co.id

GRIN is main brand for trademark of PT Astra Komponen Indonesia (ASKI). We make the best medical, innovation and wearable products in the market.

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